Food & beverage staff use our mobile app to improve skills

foodbeverage holding drinksWe are delighted to be rolling out our mobile application to the Food & Beverage sector. Our mobile application is ideal for busy staff with little time on their hands for training. Instant access to relevant customer & product scenarios driving guest satisfaction & product knowledge. Busy Food & Beverage Managers have access to dashboards with feedback on how their staff are performing against other teams & with key data points on where there are specific skills gaps. They can now coach their teams like never before.

“We have seen really positive results in team confidence, guest service & upselling skills and a noticeable growth in guest satisfaction in our front office.  Now that it’s fully on mobile devices this gives us the opportunity to roll out to our food and beverage employees who don’t have a computer nearby & are always on the go” – Edward Gallier, Group Learning & Development Manager, Jurys Inn Group.

‘Its a fantastic application. Its fun, competitive & to the point.  I can see a change in the way the team speak to customers & how they deal with them. We have improved our Mystery Guest report results & are now on green. I would absolutely recommend, 100%” – Aaron Lake, Food & Beverage Manager, Jurys Inn, Plymouth

Posted in Coaching, Customer experience, Front Line Staff, Gamification, Management Tools, Uncategorized Tagged with: , , , , ,

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