Blog Archives

Food & beverage staff use our mobile app to improve skills

foodbeverage holding drinks

We are delighted to be rolling out our mobile application to the Food & Beverage sector. Our mobile application is ideal for busy staff with little time on their hands for training. Instant access to relevant customer & product scenarios

Posted in Coaching, Customer experience, Front Line Staff, Gamification, Management Tools, Uncategorized Tagged with: , , , , ,

Driving Revenue in Meetings & Conferences

We are currently working with Ciara Feeley of Conferenceconvertor.com in creating content on Jamjou that will focus on driving revenue in area of Meetings & Conferences. Author of a book for hotels & venues on how to WIN more Conference & Event Business

Posted in Coaching, Front Line Staff, Revenue increase, Sales, Uncategorized Tagged with: , , , ,

The Skills Gap Challenge

skills gap

A recent article: “Identify your skill gaps and create the learning environment to address them” rounds up some really compelling statistics on the three key skills gap challenges facing managers today. The article also presents top-level findings from Brandon Hall

Posted in E Learning, Employee engagement, Front Line Staff, Game based learning, Gamification, Gaming mechanics, Learner engagement, Lms Tagged with: , , , , , , , ,

Help in the hand for the squeezed middle manager

funny-squeezed-cat-445x615

Under the best of circumstances, managing people is challenging. Managing a team of front line staff in a busy environment in front of, or on the phone to customers is particularly challenging. Emma is one such manager and her challenges come from all angles: On the one hand, she is

Posted in Employee engagement, Front Line Staff, Management Tools

Key Drivers of Engagement

key driver

For me, Bersin by Deloitte never fails to deliver insightful commentary, opinion, and analysis on what’s what in the HR and talent industry. A recent report: ‘Predictions for 2017, Everything Is Becoming Digital’ provided 11 key predictions ranging from organisational design,

Posted in Employee engagement, Front Line Staff

Empower your Staff with the right tools & drive Sales

First Impressions Last Front line staff are critical to your sales & customer service success carrying the responsibility of being front facing brand ambassadors, yet they are often the least valued in an organisation. Through their daily interactions with customers,

Posted in Employee engagement, Front Line Staff, Gamification, Learner engagement, Sales, Skills based learning, Soft skills, Uncategorized, Work scenarios Tagged with: , , , , , , , ,

Great start to 2017 – CIPD Awards – Use of Technology in HR & People Management

We are delighted to be shortlisted for this award through CIPD Ireland with Jurys Inns Hotel Group. This category is always a tough one so fingers crossed. Our submission included the real business results of our solution including: increase in

Posted in Awards, Employee engagement, Front Line Staff, Learner engagement, Revenue increase, Uncategorized Tagged with: , , , ,

Hospace 2016 – we will be there!

We are attending HOSPACE 2016 this year. HOSPACE is a one-day annual conference and exhibition hosted by HOSPA which is the UK’s leading educational organisation for Professionals involved in Financial Management, Revenue Management and IT within the hospitality industry. HOSPACE 2016 will

Posted in Front Line Staff, Revenue increase, Uncategorized Tagged with:

Jurys Inn Group explain why they are using our productivity tool with front line staff

Edd Gallier

Edd Gallier, Group Learning & Development Manager of Jurys Inn Group, recently spoke to us on the steps they have taken to improve their guest experience by using the Jamjou application. Edd & his team are currently responsible for learning &

Posted in Customer experience, Employee engagement, Front Line Staff, Gaming mechanics, Revenue increase Tagged with: , , , , , , ,

Premgroup, a Jamjou client announces top players using productivity tool

Premgroup recently announced the top players in the use of their Jamjou application. Each of the winners received a prize sponsored by Premgroup HR department. Here is the announcement from Sarah Marr, HR Manager at Premgroup on Linkedin post

Posted in Front Line Staff, Game based learning, Skills based learning, Uncategorized Tagged with: , , , , , ,