Blog Archives

Food & beverage staff use our mobile app to improve skills

foodbeverage holding drinks

We are delighted to be rolling out our mobile application to the Food & Beverage sector. Our mobile application is ideal for busy staff with little time on their hands for training. Instant access to relevant customer & product scenarios

Posted in Coaching, Customer experience, Front Line Staff, Gamification, Management Tools, Uncategorized Tagged with: , , , , ,

Measuring Productivity for a Change

knowledge_worker

Two immense changes have brought about a paradigm shift and subsequent challenges for managers today on how they manage, measure productivity and motivate their staff: Our roles have changed – from manual to skilled or knowledge workers. Employees have changed –

Posted in E Learning, Gamification, Management Tools

Help in the hand for the squeezed middle manager

funny-squeezed-cat-445x615

Under the best of circumstances, managing people is challenging. Managing a team of front line staff in a busy environment in front of, or on the phone to customers is particularly challenging. Emma is one such manager and her challenges come from all angles: On the one hand, she is

Posted in Employee engagement, Front Line Staff, Management Tools

Does data or gut instinct drive your decisions?

gut-feeling

TechTarget defines data-driven decision management (DDDM) is “an approach to business governance that values decisions that can be backed up with verifiable data. The success of the data-driven approach is reliant upon the quality of the data gathered and the

Posted in Big data, Decision management, Management Tools, Revenue increase Tagged with: , ,