Blog Archives

Food & beverage staff use our mobile app to improve skills

foodbeverage holding drinks

We are delighted to be rolling out our mobile application to the Food & Beverage sector. Our mobile application is ideal for busy staff with little time on their hands for training. Instant access to relevant customer & product scenarios

Posted in Coaching, Customer experience, Front Line Staff, Gamification, Management Tools, Uncategorized Tagged with: , , , , ,

Driving Revenue in Meetings & Conferences

We are currently working with Ciara Feeley of in creating content on Jamjou that will focus on driving revenue in area of Meetings & Conferences. Author of a book for hotels & venues on how to WIN more Conference & Event Business

Posted in Coaching, Front Line Staff, Revenue increase, Sales, Uncategorized Tagged with: , , , ,

The Skills Gap Challenge

skills gap

A recent article: “Identify your skill gaps and create the learning environment to address them” rounds up some really compelling statistics on the three key skills gap challenges facing managers today. The article also presents top-level findings from Brandon Hall

Posted in E Learning, Employee engagement, Front Line Staff, Game based learning, Gamification, Gaming mechanics, Learner engagement, Lms Tagged with: , , , , , , , ,

Is 2017 the end of the annual engagement survey?


Great article on HRZone by Rob Catalano, co-founder WorkTango, where he asks: “Is 2017 FINALLY the end of the annual engagement survey”. According to Catalano, performance management has been gradually moving away from a focus on annual reviews, to real-time

Posted in Skills based learning, Soft skills, Uncategorized Tagged with: , ,

Empower your Staff with the right tools & drive Sales

First Impressions Last Front line staff are critical to your sales & customer service success carrying the responsibility of being front facing brand ambassadors, yet they are often the least valued in an organisation. Through their daily interactions with customers,

Posted in Employee engagement, Front Line Staff, Gamification, Learner engagement, Sales, Skills based learning, Soft skills, Uncategorized, Work scenarios Tagged with: , , , , , , , ,

Great start to 2017 – CIPD Awards – Use of Technology in HR & People Management

We are delighted to be shortlisted for this award through CIPD Ireland with Jurys Inns Hotel Group. This category is always a tough one so fingers crossed. Our submission included the real business results of our solution including: increase in

Posted in Awards, Employee engagement, Front Line Staff, Learner engagement, Revenue increase, Uncategorized Tagged with: , , , ,

Great review by Gamification Industry expert

We recently got a fantastic write-up on by international award-winning gamification expert An Copens . An is Chief Game Changer of Gamification Nation & was awarded HR technology visionary at the World HRD congress in Mumbai in February 2016, she has over

Posted in Awards, Employee engagement, Gamification, Gaming mechanics Tagged with: , , , , , ,

Proof is in the Pudding! Mystery Shopping reports


You can’t beat real business results to tell you whether a product is working or not. PremGroup Hotels with 32 properties across Ireland, UK & North Europe who have been using our product for past 6 months for delivery of

Posted in Front Line Staff, Uncategorized Tagged with: , , , ,

Create good habits in your brand ambassadors – front line staff

“We are what we repeatedly do. Excellence then, is not an act, but a habit”  Aristotle To be excellent at something we need to create good habits.  Top athletes have a regime they follow every day. Top employees have habits that make

Posted in Skills based learning, Uncategorized Tagged with: , ,